I received an email this past week from one of my readers asking me what my headline “Continuous Innovation . . . Continuous Improvement” is supposed to mean. He wasn’t criticizing, he was just curious. He asked “is it… Read More ›
Month: January 2012
How’s your customer service?
Anyone who knows me knows that one of my biggest pet peeves is poor customer service. Just ask any one of my kids. They know that, if for example, when we go out to dinner, if something is wrong or… Read More ›
Prest’O Change’O . . . The disappearance of customer service
Is it just me or have you noticed that customer service isn’t what it used to be? It’s as if we are watching some kind of a magic show where the magician shouts out, “Prest’o Change’o”, wave the manic wand,… Read More ›
Success – A three-legged stool?
The New Year is here and you’re committed to a successful 2012. You have set your goals, you are organized, and you’re motivated. So how do you know this year is “The year”? There are many variables that go into… Read More ›
Make this year your best!
Happy New Year and welcome to 2012! New year, New outlook, New opportunities. Say goodbye to 2011. Don’t give it another thought! Don’t think about what you did or didn’t do. That was… Read More ›